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Privacy Policy

At Premier Malay Tuition, we are committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, and protect the information you provide when you engage with us through any communication channel.

1. What Personal Data We Collect

Depending on your interaction with us (as a parent, student, or tutor), we may collect:

  • Basic personal contact details (e.g. name, phone number, email, address)

  • Tuition-related details (e.g. academic level, subject needs, availability)

  • Supporting documents (e.g. CHAS card, MOE FAS letter, certificates, transcripts)

  • Any other information voluntarily shared with us to support your request

2. How We Collect Personal Data

We may collect personal data through:

  • Messaging apps (e.g. WhatsApp, Telegram, SMS)

  • Email communication

  • Phone conversations

  • Our Request for a Tutor and Join as Tutor forms

We do not currently offer direct file uploads through our website.

3. Purpose of Collection

We collect your personal data for the following purposes:

  • To verify eligibility for subsidised tuition (e.g. CHAS, MOE FAS)

  • To assess and match suitable tutors for students

  • To evaluate tutor applications and verify credentials

  • To communicate effectively regarding tuition arrangements

  • To maintain accurate internal records for coordination and quality assurance

4. Your Consent

By submitting your personal data to us via email, WhatsApp, or any other method, you consent to our collection and use of the data for the purposes stated above.

5. Data Security

We take reasonable precautions to safeguard your data against:

  • Unauthorised access

  • Loss, misuse, or disclosure

All digital records (e.g. documents, conversations) are stored securely and only accessible by authorised personnel.

6. Retention of Data

We retain personal data only for as long as it is needed to fulfil the intended purpose or legal obligations. Thereafter, the data will be securely deleted or anonymised.

7. Disclosure to Third Parties

We do not sell or trade your data. We may share relevant information only when:

  • It is necessary for coordination between tutor and parent (e.g. phone number, address sharing after match is confirmed)

  • It is required by law or government authorities

8. Access, Correction & Withdrawal

You may request access to, correction of, or withdrawal of consent to your personal data at any time by contacting us:

📞 WhatsApp / SMS: +65 8498 5250
📧 Email: premiermalaytuition@gmail.com

We will respond to your request within a reasonable timeframe.

9. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

If you have any questions or concerns, feel free to reach out. Your trust and privacy matter to us.

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