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📘 [1] Terms & Conditions – For Parents / Clients

By engaging Premier Malay Tuition’s services, you agree to the following terms and policies. 

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1. 📌 Our Role

Premier Malay Tuition is a tuition-matching agency. We connect students/parents (“Clients”) with suitable tutors and coordinate lesson arrangements. Tutors are not our employees; they operate independently.

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2. 📆 Lesson Arrangements

Clients are responsible for confirming the following details with the agency before starting:

  • Tuition schedule and frequency (e.g. once or twice per week)

  • Agreed hourly rate

  • Mode of tuition (home or online)

Kindly note that any cancellations or rescheduling should be informed at least 24 hours in advance to both the tutor and the agency. For last-minute cancellations (less than 24 hours), a fee of S$20 will apply to help cover administrative costs and the tutor’s reserved time. We appreciate your understanding.

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3. 💰 Payment & Commission Process

The agency charges the tutor a one-time commission of 40% of the first month’s tuition fee (or 30% for subsidised assignments). The payment process is as follows:

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a. Once-a-week lessons (4 lessons/month)

  • After the 2nd lesson, parent/client pays 40%/30% of total monthly fee directly to Premier Malay Tuition via PayNow

  • After the 4th lesson, the remaining 60%/70% is paid directly to the tutor

b. Twice-a-week lessons (8 lessons/month)

  • After the 4th lesson, parent/client pays 40%/30% of total monthly fee to Premier Malay Tuition via PayNow

  • After the 8th lesson, the remaining 60%/70% is paid directly to the tutor

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Clients are advised to keep clear records and confirm lesson progress with the tutor. No upfront lump-sum payments are required unless otherwise agreed in writing.

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4. 🔐 Privacy & Communication

All information shared with the agency (e.g., name, tuition needs, contact details, address) will only be used for arranging tuition and will not be sold or shared with third parties. Document sharing should be done via WhatsApp or email, not uploaded on the website.​

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5. ❌ Disclaimers

While we do our best to match clients with qualified tutors, we do not guarantee academic improvement or student performance. In the event of tutor issues or a mismatch, please contact us and we will arrange a replacement where possible.

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✅ By continuing with our services, you agree to these terms.

🧑‍🏫 [2] Terms & Conditions – For Tutors

By accepting tuition assignments from Premier Malay Tuition, you agree to the following policies and expectations.

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1. 📌 Tutor Role & Responsibility

You are an independent tutor and not an employee of the agency. You agree to:

  • Be punctual, professional, and well-prepared

  • Communicate clearly with parents/clients

  • Notify the agency immediately if you cannot continue with an assignment.

 

2. 💰 Commission & Payment Timeline

Premier Malay Tuition collects a one-time 40% commission (or 30% if subsidised) from your first month's tuition (assuming no cancellations or postponements). The client pays this directly to the agency.

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Payment is structured as follows:

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a. Once-a-week lessons (4 lessons/month)

  • After the 2nd lesson, client pays 40% of the full monthly amount to the agency via PayNow

  • After the 4th lesson, client pays 60% directly to you

b. Twice-a-week lessons (8 lessons/month)

  • After the 4th lesson, client pays 40% of the monthly fee to the agency via PayNow

  • After the 8th lesson, client pays 60% directly to you

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Do not request early payment from the client. You are only entitled to collect your 60% balance after the final lesson of the monthly cycle (4th or 8th lesson depending on frequency).

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3. 🚫 Conduct & Blacklisting

Tutors may be blacklisted for:

  • Failing to complete assigned trial/month

  • Unprofessional behaviour, dishonesty, or no-shows

  • Soliciting payment outside the agreed process

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4. 🔐 Confidentiality

All client information must remain private and must not be shared with any third party.

 

✅ By accepting any assignment from Premier Malay Tuition, you agree to these terms.

🌐 [3] General Terms & Conditions (Website & Service Use)

This applies to all users of the Premier Malay Tuition website and services.

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1. Service Scope

We operate as a tuition-matching agency. Tutors are not employees, and lesson outcomes are the responsibility of both client and tutor.

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2. Acceptable Use

Do not use our website or contact platforms (e.g. WhatsApp) for illegal, abusive, or misleading purposes.

 

3. Payment & Liability

We collect a one-time commission as described above. We do not handle or store any full tuition payments unless explicitly arranged.
We are not liable for disputes or losses arising from tutor-client relationships.

 

4. Data Privacy

We follow PDPA guidelines in Singapore. Your data is only used to facilitate tuition arrangements. No documents are uploaded or stored via our platform.

 

5. Intellectual Property

All content (e.g., logo, copy, design) belongs to Premier Malay Tuition and must not be reused without permission.

 

6. Jurisdiction

These terms are governed by Singapore law. Disputes shall be handled in Singapore courts.

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